1.3. Login instructions
You can login to SMARTVIEW RMS using the user name created for you by your administrator. When your account was created, you received an email providing your user name and website link.
Login with user name requires to enter your user name, and password; and possibly a second factor when activated. The first factor, the password, is always mandatory.
If you enter three incorrect passwords consecutively, your account will be locked.
The account will remain locked for 30 minutes and will unlock automatically.
In case you need to connect sooner, please contact a local administrator at your Clinic to unlock your account, or SMARTVIEW™ local Help Desk.
It is recommended that after the second attempt and when you are not sure about your password anymore, you reset your password by using "Forgot Password?" (as explained below).
1.3.1. For all clinics
- Language
- Select the language of the login page. Once you are logged in, the language will switch automatically to the language of the clinic.
- User name
- Enter your user name
- Password
- Enter your password
- Login
- Once you have filled in your user name and password, Click on the Login button.
You might be requested to enter an additional pincode if two-factor authentication with SMS is activated. In that case, you will receive a pincode by SMS after clicking on Login. Please enter this pincode in the new window and click on Validate.
When logging in whereas Two-factor authentication is activated, you are asked for a pincode:
- Every seven days or
- Each time you login if you have checked "Activate Two-factor authentication for each logon"
- Forgot password?
- After clicking on Forgot password? you will need to fill in your user name. A password reset message will then be sent to your email address. In order to proceed with password reset, click on the link in the email which will open your Web browser. You will then be requested to answer one of your password recovery questions. You will then be able to type a new password.
- Forgot user name?
- Click on Forgot user name to recover your user name.
- Revoke Two Factor Authentication
- If authorized under your clinic's security policy, you can revoke two-factor authentication. This means that you will not be requested a second authentication via SMS. After clicking on the Revoke button, you will need to fill in your user name and a revocation message will be sent by email. Click on the revocation link in the email which will open your Web browser. You will be asked to answer one of your password recovery questions.
Once your two factor authentication is revoked, you will receive a confirmation email.
1.3.2. For French clinics only
- PRO SANTE CONNECT
- If you are a French Healthcare professional registered with the National Health directory, you can use PRO SANTE CONNECT to login instead or your user name/password.
Click on PRO SANTE CONNECT button to be redirected to the login portal, allowing you to connect either with your CPS card or the e-CPS phone App.
If this is the first time you connect, you will be shown how to link your SMARTVIEW account to your Professional’s national identifier (your RPPS or ADELI number).
