8.2. Password Settings

You must enter your current password in order to access your password settings.

8.2.1. Create New Password

Password
When creating a new password, do not use an old password. It must not have been one of the three most recent passwords.

The password must contain 8 characters minimum (max: 64) with at least:

  • 1 upper case letter
  • 1 lower case letter
  • 1 number
  • 1 special character: ! # $ % & ; ( ) * + - / = @ \ _ | ~
Confirm Password
Re-enter the new password. Copying and pasting is not allowed.

8.2.2. Password Recovery Questions and Answers

Question / Answer
If you forget your password you will be asked a random question to answer in order to create a new password. If you are unable to answer the question within three attempts, you will be locked out of the system and will need to call your Clinic Administrator to unlock your account.

The questions and answers must meet the following rules:

  • Each question and corresponding answer must be unique
  • Each answer must contain an answer different from the question
  • Do not use Yes or No answers

8.2.2.1. For French users only

If your clinic is configured to use the Health Professional Card for authentication:

  • If you have your Health Professional Card:
    • Insert your Health Professional Card in the card reader connected to the computer you are using to access the SMARTVIEW™ website.
    • Open your browser of choice and navigate to the SMARTVIEW™ website.
    • On the login page, enter your username and check the HPC compliant box.
    • When the popup window is displayed, enter your card’s secret PIN.
  • If you don’t have your Health Professional Card with you or your computer is not connected to a card reader:
    • Open your browser of choice and navigate to the SMARTVIEW™ website.
    • On the login page, enter your username and check the HPC compliant box.
    • When the warning window is displayed, click the Request one time password button. The system will then send a temporary password to your email account.
    • Enter the password provided in the email.
  • If your card expired and you received a new card, please contact your clinic administrator or our technical Help Desk to reset your card information.